#7 Human Resources

Standard 7:  Create a company orientation manual, including sections on, but not limited to, the following: hiring, compensation, scheduling, social media compliance policy, handling grievances, addressing customer feedback, performance assessments, promotions, transfers, and dismissals, ethics in the workplace.

Check out this montage of movie clips involving some elements of human resources and other specific topics we will cover in class:

Read pages 261-265 in your text book.

Human Resources
1.  What records does a human resources office maintain?
2.  What companies would most likely recruit applicants online?

Hiring New Employees
3.  What is the purpose of a job interview?
4.  What are three tips to follow when conducting an interview?

Orientation and Training Programs
5.  Why might a supervisor delegate the training of a new employee to an experienced employee?
6.  How might a company be affected if an employee is properly trained for his position but the company's mission statement and values have not been explained to him?

Handling Complaints and Grievances
7.  What should companies do to simplify handling complaints about an employee's salary?
8.  Why should employee complaints be taken as seriously as customer complaints?

Dismissing Employees
9.  What procedures are followed before an employee is dismissed?
10.  Why do you think it is vital that procedures that occur before an employee is dismissed be documented?
11. Why do you think it is necessary to provide separate checks to cover a dismissed worker's final wage or salary and severance pay?

Employees in HR have access to information that other workers do not have.  For example, human resources will keep on file an employee's personal information, performance evaluations, and disciplinary actions.

12.  What qualities should a person working in human resources possess?

Review Key Concepts - page 265
Answer questions 1-5 and turn in to me.

Team Project
Scenario:  You work at a factory that operates 24 hours a day, every day of the year.  Employees work 10-hour days, four days a week.  Currently, there is considerable dissatisfaction because many employees request the same vacation time during the holidays.  Some employees feel that those who have worked there longer always get the days off they request, leaving new employees to work the holidays.
You have 15 minutes as a team to develop a solution you think is fair.