#7 Human Resources

Standard 7:  Create a company orientation manual, including sections on, but not limited to, the following: hiring, compensation, scheduling, social media compliance policy, handling grievances, addressing customer feedback, performance assessments, promotions, transfers, and dismissals, ethics in the workplace.

Check out this montage of movie clips involving some elements of human resources and other specific topics we will cover in class:

Read pages 261-265 in your text book.

Human Resources
1.  What records does a human resources office maintain?
2.  What companies would most likely recruit applicants online?

Hiring New Employees
3.  What is the purpose of a job interview?
4.  What are three tips to follow when conducting an interview?

Orientation and Training Programs
5.  Why might a supervisor delegate the training of a new employee to an experienced employee?
6.  How might a company be affected if an employee is properly trained for his position but the company's mission statement and values have not been explained to him?

Handling Complaints and Grievances
7.  What should companies do to simplify handling complaints about an employee's salary?
8.  Why should employee complaints be taken as seriously as customer complaints?

Dismissing Employees
9.  What procedures are followed before an employee is dismissed?
10.  Why do you think it is vital that procedures that occur before an employee is dismissed be documented?
11. Why do you think it is necessary to provide separate checks to cover a dismissed worker's final wage or salary and severance pay?

Employees in HR have access to information that other workers do not have.  For example, human resources will keep on file an employee's personal information, performance evaluations, and disciplinary actions.

12.  What qualities should a person working in human resources possess?

Review Key Concepts - page 265
Answer questions 1-5 and turn in to me.

Team Project
Scenario:  You work at a factory that operates 24 hours a day, every day of the year.  Employees work 10-hour days, four days a week.  Currently, there is considerable dissatisfaction because many employees request the same vacation time during the holidays.  Some employees feel that those who have worked there longer always get the days off they request, leaving new employees to work the holidays.
You have 15 minutes as a team to develop a solution you think is fair.

#4 & 6- What Do Managers Do?

Standard 4:  Discuss why all three functions of management (planning, organizing and controlling) involve decision making and leadership.  Describe the steps that should be included in the decision-making process.
Standard 6: Identify three motivational management techniques that do not include money and describe the characteristics of the situation in which each may be chosen to motivate employees.

Objectives

• Name three functions of management.
• Describe the management techniques used by effective managers
• Explain how to manage employees

Read pages 256-260 in your text book.  Answer the following questions on your own paper and turn in to me by the end of the period.


Basic Management Functions

1. What did the text book say were the two most important management skills?
2. Why do you think if might be important for managers to have good interpersonal skills?
3. What are the three basic functions of managers?
4. What are the steps involved in the decision making process.

Effective Management Techniques

1. List techniques of effective managers that lead to motivated and productive employees.
2. Why is it important for supervisors to be consistent?
3. What might happen if a supervisor refuses to delegate responsibility to those under him, but rather takes on an extremely heavy work load?

Visual Literacy- bottom of page 258

1. What is a mission statement?
2. How is  a company's mission statement related to the planning function?
3. What are specific ways that a manager can build team spirit while a plan is being executed?

Management Styles

1. How is communication different in a democratic rather than an authoritarian management style?
2. What type of person would perform best under an authoritarian management style?  Under a delegating style?

Let's Sum it Up

Assignment on Paper:  Due at the end of class

Part 1: Work with a partner and draw a ladder and explain specific steps taken to solve a problem one of you needs to solve: (ex: one of you is having difficulty balancing a part time job and practice with the basketball team.)  Use the steps on page 257 as a template.

Part 2: Research on the internet with a partner to find team building activities that we could use in  class that would foster unity and a spirit of wanting to help the others to succeed.  Next class you will demonstrate and lead this team building activity to the class (preferably one with action or movement.) After the entire class completes the two activities, we will discuss as a class.  Please keep the activity under 10 minutes each. (50 points possible)

Part 3: Have partners complete the worksheet on Employee Motivational Strategies here.


decision making

 

Role Play Tips

 

Role Play Scenarios

 

Critical Thinking Supervisors - SCR911.org

www.scr911.org/training/.../Scenarios/Critical%20Thinking%20Supervisors.doc

#3 Management Structures

Standard 3:  Distinguish the differences between horizontally organized and vertically organized companies.  Explain how self-management teams function and illustrate how a student organization could be organized around particular processes or specialization with teams providing support.

Opening Assignment

Anticipate
When do you have to manage your time?
What do you think might happen if you did a poor job of managing your time?
 Do you think the way a company's management is organized matters to the average worker?

Read on Your Own
Read pages 252-255.  Make sure to notice inset questions, quotes and notes as you read.

Class Discussion

Objectives

• Explain how horizontally organized companies differ from vertically organized companies.
• Name the three levels of management in a vertically organized company.
• Explain how a self-management team functions.

Let's Discuss
What type of organization has a hierarchical structure, vertical or horizontal?
In a vertical organization, how is middle management different from supervisory-level management?
What characteristics do you think a member of top level management should have?
The text mentioned "empowerment."  How can horizontal management lead to employee empowerment?
How does this support what we've learned about "employee engagement?"

Read the caption on page 254 about horizontal organization.
What else do self-managing teams do?

You Decide  With a Partner

Listen while I describe two companies to you.  The first is a factory that makes furniture.  Employees work on an assembly line where each performs a specific task.  The second is a business that develops Web sites for nonprofit organizations.  Groups of  six to eight programmers work together to develop each site.

What kind of organizational structure do you think might work for each of these businesses? Why?



Assignment

1. On a piece of paper make 2 graphic organizers that explain how "vertical" and "horizontal" management styles are structure.
2. Answer Review Key Concepts questions 1-5 on page 255.     

#2 Trends in Entrepreneurship

Standard 2: Using supporting data obtained from public sources such as Bureau of Labor Statistics, explain why entrepreneurship is important to the U.S. economy. Compare and contrast the role of an entrepreneur to that of a manager.


Read page 783- Trends in Entrepreneurship - take notes as you read



Small Business Administration introduction video

Click here to see statistics of small businesses effects on the economy.



Discuss:

1. What is the domestic economy?
2. What is the global economy?
3. What role to entrepreneurs and small business play in the domestic and global economies? 
4. What percentage of adults in the United States is planning to start a new business?
5. How might the availability of technology, increased global communication, the rise of the internet and e-commerce, and an increasingly diversified society and market lead to growth in entrepreneurship?

Review Chapter Info

Chapter 33 PowerPoint Presentation



Federal Government's Small Business Administration
Click on the link to visit the Small Business Administration website.  Hover your mouse over the tabs along the top to see all the areas that the SBA can help entrepreneurs get started.

Do you believe with this kind of help and advice, anyone interested could become an entrepreneur?

Review Key Concepts:
On your own sheet of paper, answer questions 1-5, page 783.  Use complete sentences to answer.

#1 Forms of Business Ownership

Preview:  Click on this link to see the 29 course standards that we will be covering this course.

Standard 1:  Identify the forms of business ownership (such as sole proprietorship, partnership and corporation).  Compare the advantages and disadvantages of each; explore at least four ways to start a business as part of a class discussion.

Brainstorm:  Let's list some potential business ventures.

I'm sure we'd all agree that businesses are very different.  Watch this video to learn about basic organizational structures of businesses.

Assignments:

1.  Read textbook pages 784-790 to complete graphic organizers.

Marketing Case Study:
2.  Read the case study titled "Flat-Rate Shipping from the U.S. Postal Service" (page 787)

3.  Discuss the advantages and disadvantages of a flat-rate shipping method for entrepreneurs, especially for planning a partnership business.

Review Key Concepts
4.  (Textbook page 791)  Answer questions 1,2,3,5 on a sheet of paper.  Turn in by the end of the period.

Quizlet Flash Card Review

Use the flash cards and games (Scatter and Gravity) to review concepts learned about different types of ownership to prepare for a quiz next class period.  (If you do not have a quizlet account, create one using your Google account.) 

Closure:

Find a First-Grade Student

Have students orally describe a concept, procedure, or skill in terms so simple that a child in first grade would get it.